Refund policy

Return Policy: Our return policy period is 30 days. These 30 days start the day you receive your shipment. Exchange or Refund Claims may be filed for up to 30 days after the package has been delivered.

We have The Best Customer Service in the industry, and you will not be disappointed in the service you receive after the sale.

Products should be returned only after a Return Authorization Number has been issued. Please contact us through the ecopakman.com messaging system or by telephone, if you have any product questions or concerns. We will issue an RA number after you have contacted us, and explained the reason for the return.

Any Products returned without a Return Authorization Number will cause a delay on processing the return and your refund.

If a package is damaged upon arrival, please contact us through the ecopakman contact seller system or call us right away. We may request a Digital photo to be emailed to Us. We will ship right away a replacement and cover the shipping cost both ways, once we have verified the damage.

If a package is lost in transit, a replacement or refund will be issued after a claim has been filed and approved by the shipping company.

If an incorrect item is received, please email or call us right away. We will issue a return label for you to send the product and arrange to have the correct item shipped. We will cover the shipping costs both ways.

If you purchased the wrong item by mistake and you would like to return it, you are responsible for shipping both ways. (Re-Stocking fees of 15% may apply)

Returned items must be in unused condition and returned in original packaging. We are unable to accept any item that has been installed, used or damaged. Items returned in poor condition or having parts missing may not be credited or a partial credit might be issued at the seller's discretion.